Supporting our Clients Every Step of the Way

Toll Free Telephone Assistance

Dedicated to excellence, our in-house team of Customer Service Representatives are available every business day to personally assist you. Each of our clients is assigned to an account representative who will provide personalized attention to your administrative needs. Clients may use this telephone service to check on claims status or obtain assistance in answering medical plan questions.

Web-based Tools for Administrator and Participant

SFA's state-of-the-art administrative software provides easy access to all administrative functions from the web. Utilizing this system is a great time saver for administrators providing direct access to all account information. Fully customized to meet your plan needs, the Web Site permits:

For the Administrator:

• Electronic Enrollment of Participants for all plan benefits.
• Participant and dependent eligibility maintenance.
• Interactive creation of electronic census totals.
• Pre-set and customizable Claims Reports in easy to read PDF format.
• Print or download Invoices, Billing Summaries and Detailed Billing Information.

For the Plan Participant:

• 24 hour access to all claim processing information.
• On-line request forms for ID and Prescription Drug cards.
• PPO provider lists for assistance finding medical services.
• On-line library and links to medical information and benefit plan details.
  

24 Hour Interactive Voice Response (IVR) Service The SFA Interactive Voice Response (IVR) System enables callers to retrieve selected claim and benefit information from our database at their convenience 24 hours a day. By following voice instructions callers can access: Real-time and historical Medical, Vision, Dental and Disability claim information. Flexible Spending Account balances. Year-to-date balances for deductibles and out-of-pocket expenses. Request Automated Faxes for Verification of Benefits, claim forms and other library documents.